|
|
Post by anon on Dec 12, 2007 13:51:30 GMT -5
Contact by post, no details given on letter, and requested details straight away on phone (i refused of course). The operator clearly had no idea on data protection laws so at this point i ended the call. I shall now be passing the letter on to the police for investigation.
|
|
|
|
Post by Tom on Jan 23, 2008 18:29:59 GMT -5
They don't seem to actually know who their clients are. The letter I received said I owed money to Swalec, but when I rang up they insisted it was Powergen. As I've used both companies in the past, God knows which one they're on about. Oh, and the property was vacant at the time they said I had run up a bill.
|
|
|
|
Post by Fandango on Feb 4, 2008 4:21:24 GMT -5
Well I have a letter that just says they have 'undertaken an investigation' and that it is something to do with 'utilities'. The letter also says I should give them all my personal details, and those of the landlord, letting agent and former tenants, in order to 'eradicate myself from the investigation'.
What does that mean? Eradicate myself from the investigation? I think they mean eliminate, but even then the letter is, to quote Alan Partridge, disconcertingly vague. I will ignore it.
|
|
|
|
Post by Tom on Feb 4, 2008 14:12:15 GMT -5
The letter also says I should give them all my personal details, and those of the landlord, letting agent and former tenants, in order to 'eradicate myself from the investigation'. Yeah, I've heard this one before. Don't give them any details, they'll just harass you and try to get you to pay the bill of whatever debtor they are trying to trace. They don't care if you're the actual debtor or not, as long as they've got someone to chase. Guess they're hoping to pick on some little old lady who isn't up to the fight. |
|
|
|
Post by honey36 on Feb 27, 2008 12:58:38 GMT -5
i used to work for 1st locate an i can tell you i left when i saw how they treated people on the phone.. i didnt agree to how procedures were carried out. i know this as nothing to do with how customers were treated but let me tell u the staff were treated no better . i am glad that this company as finally shown its ugly head
|
|
|
|
Post by An ex Employee on Mar 18, 2008 14:22:23 GMT -5
|
|
|
|
Post by Mary on Apr 3, 2008 2:28:40 GMT -5
I have had many issues with my accounts and was on the verge of losing everything, i had about 15 debts outstanding and about 10 different collection companies...
I must say that out of all the companies I dealt with LCS/Leeds Consultancy Services/1st Locate assisted me no end and really sympathised with my position. I have nothing but compliements fo rthey way they handled my issues.
I think all these posts are very negative and one sided and unfortunately it seems only people with negative attitudes add to sites like this and not those with positive experiences like mine.
THANKS LCS FOR HELPING ME
|
|
|
|
Post by Webmaster on Apr 8, 2008 13:25:52 GMT -5
It seems only people with negative attitudes add to sites like this and not those with positive experiences like mine. Hello Mary. You've had a positive experience, and you're contributing to this forum, which seems to contradict what you suggested. All viewpoints are welcome - otherwise I'd be deleting your post rather than responding to it. Some of us haven't been treated well by LCS. In my case, I am being pursued for money I can prove I don't owe to an energy company, yet LCS refuse to acknowledge, or perhaps even read, my correspondence. Only out of pure frustration did I decide to create this website. It has a deliberate negative tone because that's the way I feel about LCS. I also feel negative about the energy company concerned (SWALEC), because they clearly don't care who they employ to trace debtors. They fail to realise that bad debt collection reflects badly on them. I've since moved from SWALEC, and of course, I would never go back. |
|
|
|
Post by moomichelle on Apr 10, 2008 10:17:53 GMT -5
|
|
|
|
Post by Webmaster on Apr 13, 2008 17:59:37 GMT -5
Sure moomichelle, you are right - in my case at least, LCS are working off incorrect information given to them by their client. So I sent them the evidence and asked them to speak to their client. But to date they have done nothing except send me more automated harassment letters.
It might be the client that caused the original problem, but I need LCS to do something to resolve it - and they won't, presumably because they think I'm going to get fed up and pay them just to make them go away. I'll cut them some slack when they sort out the communications problems between themselves and their clients, and take some responsibility for their own actions.
Sorry you find this site frustrating and ridiculous. It's designed to embarrass LCS into making some positive changes to their working practices, for their benefits of their clients and their clients' customers. Yes I have got better things to do than create a site like this, but it's a last resort. I accept it won't resolve my actual problem with LCS, but it makes me feel like I'm making a small stand about the general attitude of the company.
|
|
|
|
Post by EX Employee on May 8, 2008 12:57:53 GMT -5
Well Moomin Michelle - I see your comments added - however I would expect that from an employee - how is LCS Michelle Mills and why have you posted a reply on this site when you work for LCS - hope you got that job after your team leader left for the same reasons as Honey
|
|
|
|
Post by stevieb on Jul 23, 2008 5:16:49 GMT -5
those posts r so obviously from LCS arent they? Nothing more than i'd expect from such a dim witted bunch of bully boy morons.
this company r awful, lowest of the low. Evil. I have recieved numorous letters from them for a debt i didnt run up. I have sent them lots of documentation by registered post proving its not my debt but they arent interested. They blatantly hope the debt ends with some little old lady too scared to fight back or some1 intimidated by their shoddy letter headings. Im just going to ignore them now, hope to actually be taken to court so i can put in a claim against them.
incidently, find out all u can about the consumer credit act and all the legalities, and u can tie thier thick ads pig shit staff in knots on the phone, they literally dont know what they r doing.
|
|
|
|
Post by sccscallmes on Aug 16, 2008 3:45:03 GMT -5
first - well done on registering this domain name second - I got exactly the same letter, I own a small house that I rent out, I know that all the utility bills are paid up so I suspect that the letter has been generated from some account before I owned the house. Just glad I did a search on the net before I responded to their letter, otherwise I might have got caught up in their system. I'll tear it up and throw it away. I have no real problem with debt collectors, I hate the sort of scroats that don't pay their bills and try to get away with it so sometimes debt collectors need to be used, but they should do a good job and listen to the people they are talking to in order to filter out the mistakes from the genuine scroats. Also people that work for companies and post on forums without declaring that they work for them are idiots and cowards.  |
|
|
|
Post by Toni on Aug 21, 2008 7:16:18 GMT -5
Hi, i live in scotland and have just received a letter from LCS for the occupier or landlord at my address which i have lived at since Jan 2007, and since then and my last property have used brittish gas, which i completley know that i am upto date with the payments on these!! they want me to provide details of myself & the last occupier of the property, which to be honest i dont know, for a utility investigation!! if i give them these details i may eradicate myself from the investigation!!! i am completley shocked by this!! do this compny only chase utilty bills? as the previous occupiers have debt letters here all the time!! i would not like to find one day that they have entered MY house and taken MY belongings for someone elses debt!!  |
|
|
|
Post by TB on Aug 21, 2008 16:02:49 GMT -5
|
|
